Frequently Asked Questions
Is it safe to shop on your website?
Yes. Our website is secured with an SSL certificate, which means your personal and payment details are encrypted and protected.
How long does delivery take?
Most UK orders are delivered within 1–3 working days, depending on the delivery option selected at checkout.
How much does delivery cost?
Standard UK delivery is free on orders over £150. Orders under this amount incur a small delivery fee, which is shown at checkout. Express and insured options are also available.
Will I get a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number by email to follow your delivery.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and delivery times vary depending on the location and order size.
What payment methods do you accept?
We accept major debit and credit cards, as well as secure payment options such as PayPal and bank transfer.
Can I return or exchange an item?
Please refer to our Returns Policy page for detailed information on eligibility, conditions, and how to start a return.
I have a question about my order. Who can I contact?
You can reach our customer service team via the contact form on our website or by phone. We aim to respond within one working day.